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 Netmedic Live Connect - Simple, Secure, Quick remote support service.
Live connect service establishes a secure remote control session between your local machine and Netmedic support engineer's machine. It enable us to remotely logon to your machine/network to diagnose and troubleshoot the reported issues.
Benefits of Live Connect:
- Live Connect is independent upon any virtual private security (VPN) or firewall settings on your network.
- Ease of remote connection - No additional settings or configuration required from your end.
- Live Connect reduces your operating cost and time by eliminating the need of on-site travelling.
- Accelerates problem resolution via real-time collaboration and collection of related data remotely.
Conditions for Live Connect:
- You must have a live internet connection.
- A $44.00 incident fee applies to each remote session for non-contracted clients.
- Live Connect is a pre-paid service. You need to purchase pre-support hours. Please click here for details
- You must have administrator privileges on your local machine.
Live Connect service website link*: http://login.netmedic.com.au/gethelp.asp
*You must click on the above link only after the Netmedic Engineer has initiated the video streaming session.
Live Connect help documentation:
Netmedic Live Connect Help
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