Remote Support

Ad Hoc Remote Support

Ad-Hoc Remote Support is available for Non-contracted clients through pre-paid block of support hours. Each block covers a minimum of 5 hours, which can be used in one go, or in part to cover emergencies as they arise.
Netmedic Live Connect service remotely connects to your network on the internet in a secure, confidential and reliable fashion. In fact, Live Connect is not dependent upon any virtual private security (VPN) or firewall settings on your network.
Netrmedic remote support software allows us to collect on-time information about your system. It enables our technicians to quickly identify and respond to alarm triggers from your networks. This data helps us to better understand your problem, without having to directly involve you in the process. This function alone saves you valuable time and money by eliminating the need for wait times and on-site travelling.

Benefits of IT Care Plan Remote Support: Brief overview

One of the key components in Netmedic's suite of services is the remote support we provide for our Contracted clients. This means our ability to both protect and provide our service to your network remains our highest priority at all times.

• Immediate Remote Response. Our priority is to respond quickly to any issue on your network that requires immediate attention.
• Access to Netmedic Ticketing System: User can directly send remote support requests in form of e-mail tickets without waiting in line.
• Quick Resolution to Alarms. Our conitnous monitoring system sends alarm notifications in case of an error that are readily resolved remotely by Netmedic engineers. 
• Continous Reporting that keeps the maintenance in-check by providing monthly reports on your IT Network health, status, stability and performance.
• Dedicated Support to daily check on your network Firewall, Backups and Core network system.
• Patch Management  - Applying critical hotfixes, patches & updates to your network thus keeping the network performance at optimal level.

Call Us Today on 1300 135 515 for Support & Click here for more information on our IT Care Plan.